Order Placement At Sucasa, we strive to make the ordering process as simple and convenient as possible, whether you prefer to visit our physical store or place your order online. To ensure a smooth experience, we have outlined our policies and guidelines below.
Advance Payment To begin processing an order at Sucasa, an initial advance payment of 50% of the total invoice amount is required. We provide multiple payment options for your convenience. Please note that order processing will commence only after the full 50% advance payment has been received. Until then, a receipt will be issued, but the order will not be confirmed. For customized orders, full payment is required in advance. We appreciate your understanding and look forward to helping you furnish your space.
Order Details Customers are responsible for providing all necessary order details at the time of booking. This includes specifications such as orientation or any other relevant requirements. If such details are not provided, the product will be manufactured based on SuCasa’s standard design and settings. Please note that once an order is in production, modification requests will not be accepted.
If specific details are not explicitly mentioned on the invoice, they will not be considered.
Order Cancellation Policy We understand that situations may arise where an order needs to be canceled. Below are our order cancellation terms:
Customer-Initiated Cancellations Orders placed without an advance payment can be canceled at any time without any charges.
For orders where the advance payment has been made, the following cancellation policy applies:
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Orders canceled within 24 hours of deposit will be eligible for a full refund.
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Orders canceled between 24 hours and 3 days after deposit will be subject to a 30% deduction.
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Orders canceled after 3 days will be subject to a 40% deduction.
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Orders canceled after 10 days will not be eligible for a refund.
Please note that any applicable bank charges may be deducted from the refund amount. Additionally, customized orders canceled after the initial 24-hour period will not be eligible for a refund. For any queries or assistance regarding cancellations and refunds, our customer support team is available to help.
Company-Initiated Cancellations Sucasa reserves the right to cancel any order at its discretion, with prior notice to the customer via online or in-store communication. In such cases, the full advance payment will be refunded within 7 working days.
If an order remains uncollected for 15 days beyond the scheduled delivery date, it will be considered canceled. In such cases:
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For standard orders, a 30% cancellation fee will be deducted, and additional warehouse charges may apply if the order is not collected within 7 days beyond the cancellation date. The remaining advance amount will be refunded.
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For customized orders, a 70% cancellation fee will be applied, and 30% of the total order amount will be refunded.
Our goal is to maintain a fair and transparent process while balancing customer flexibility and operational requirements. If you have any questions or require further clarification, our customer support team is happy to assist you.
Thank you for choosing Sucasa Furnishing for your furniture needs. Should you have any questions or require further assistance with your order, please feel free to contact us.